Women are still waiting for records nearly a year after clinic’s closure


THEN HALLOWEEN, WARM FOR THIS TIME OF THE YEAR. 80s. THE RAIN CHANCES 10% OR LESS. YOUR PERSONAL MEDICAL FILES LOCKED IN A STORAGE FACILITY. THOUSANDS OF MAMMOGRAM RESULTS SITTING SOMEWHERE. SOME WOMAN HAVE BEEN TRYING TO GET THEIR FILES FOR MONTHS. SHANNON WEHNKEN JOINS ME NOW. Reporter: I HAVE. TODAY I WENT ON THE HUNT TO FIND THE FORMER MEDICAL DIRECTOR OF THE FACILITY. THIS IS THE MAN THAT SHOULD BE RESPONSIBLE. THAT IS WHAT THEIR RECORDS SHOW BUT I FOUND THINGS MAY NOT BE WHAT THEY SEEM. Reporter: IT HAS BEEN NEARLY A YEAR SINCE THIS CENTER ABRUPTLY CLOSED AND A GROWING NUMBER OF WOMEN ARE TURNING TO ME FOR HELP GETTING THEIR RECORDS BACK. HI. Reporter: CENTER OWNER TELLS ME HE LOCKED THE RECORDS IN A STORAGE FACILITY. HE ADMITS HE IS OVERWHELMED. HE MEETS SOME WOMEN WITH RECORDS OTHERS HEAR NOTHING. THE STATE OFFICIALS SAY SOMEONE ELSE IS RESPONSIBLE FOR THE FILES. THE FORMER MEDICAL DIRECTOR. DR.HENRY. I SPENT THE DAY TRYING TO TRACK HIM DOWN AND FINALLY FOUND HIM AT A NEW JOB. SO YOU DON’T FEEL YOU ARE RESPONSIBLE. CORRECT. Reporter: HE HAS A PRETTY GOOD EXPLANATION. YOU SEE, STATE HEALTH OFFICIALS LIST DR. HENRY AS THE LAST MEDICAL DIRECTOR OF WOMEN’S DIAGNOSTIC BUT HE LEFT 7 MONTHS BEFORE THE CENTER SHUT ITS DOORS. A NEW MEDICAL DIRECTOR WAS NEVER LISTED. THE STATE MIGHT OF HAD MY NAME BUT I WAS NOT WORKING THERE AT THAT TIME. DOES THAT RESPONSIBILITY LEAVE WITH YOUR EMPLOYMENT? GOOD QUESTION. I DON’T KNOW THE ANSWER TO THAT. HE FEELS TERRIBLE ABOUT WHAT HAPPENED TO HIS FORMER PATIENTS. DID YOU KNOW HOW HE WAS HANDLING THIS? AT SOME POINT IN TIME HE DID CONTACT ME AND HE STATED HE HAD OCCUPIERSHIP OF THE RECORDS. AND THAT THEY WERE KEPT — OWNERSHIP OF THE RECORDS AND THAT THEY WERE KEPT IN A SECURE FACILITY. Reporter: THERE IS NO RECORD OF A NEW MEDICAL DIRECTOR AND AT THE TIME IT CLOSED THE STATE WAS WORKING TO REVOKE THE LICENSE AND CITING A FAILURE TO MAINTAIN MONTHLY BILLING RECORDS. NUMEROUS ISSUES GOING ON HERE. WHAT IS THE NEW INFORMATION MEAN? MORE IMPORTANTLY FOR PATIENTS TRYING TO GET THEIR RECORDS BACK. THE STATE DOES NOT KNOW ABOUT THE MEDICAL DIRECTOR. THEY ARE INVESTIGATING THAT AND ALL OF IT THIS. THE MOST IMPORTANT THING THEY TELL ME IS FOR ALL OF THESE WOMEN TO FILE A COMPLAINT TO LOOK AT THEM INDIVIDUALLY. THEY COULD TAKE OVER THE RECORDS AND THAT IS PROBABLY WHAT NEEDS TO HAPPEN. EVEN THE FORMER MEDICAL DIRECTOR IS NOT SURE HE IS STILL THE RESPONSIBLE ONE BECAUSE NO ONE WAS NAMED IN HIS ABSENCE. HE IS WORRIED IT WILL COME BACK TO HIM. A SYSTEM FAILURE FOR THESE PATIENTS FOR SURE.

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