Welcome to Your Kaiser Permanente Surgical Experience – Richmond Medical Center | Kaiser Permanente


[music] Hello, I’m Dr. Judy Park. I’m a surgeon and the
Physician-in-Chief. It’s my pleasure to welcome
you to the Kaiser Permanente Richmond
Medical Center. As the Physician-in-Chief, I’m
responsible for the medical care delivered in this hospital. Here in our state-of-the-art
facility, we perform over 6000 surgical procedures
per year. It’s our goal to make certain
each of our surgical patients and their loved ones feel
comfortable, informed and well taken care of. This video will give you an
overview of what you can expect with most surgical experiences. [music] Hi there. My name is
Jose Duran-Mendoza and I’m a Kaiser Permanente
member. I’ve had surgery here before so
let me provide you with a few tips: Wear loose fitting clothing,
leave valuables at home and please follow the eating and
drinking guidelines you were given so that your
surgery can proceed as planned. When you arrive at the hospital,
you’ll find that there is a free parking garage attached to the
medical center. After you park, come in through
the main entrance. [music] You’ll walk past the front desk
to the hospital elevator bay on the left. From there, take the elevators
to the second floor. This is where you’ll check in. Please arrive for surgery at the
time you are given so that your care team can adequately prepare
you for surgery without delay. When you get to the second
floor, you’ll need to register. Hi, welcome to admitting… It should take a few minutes
and involves filling out some paperwork. You’ll need your
Kaiser Permanente card and a photo ID. [music] Hi, my name is Mia Pannell and
I’m a registered nurse in Pre-Op. This is the area where we’ll get
your ready for your surgery. Hi, my name is Saroj.
I’m one of the nurses. We will call you from the
waiting area and bring you back to pre-op. That means your family and
friends will stay in the waiting room. But don’t worry, you’ll have
another chance to see them before surgery. The first step is having you
change into a hospital gown. This is also a great chance to
use the restroom. So I’m going to look at
your arm band… Next is for us to do private
history with you. We’ll do some routine care
including taking your vital signs and getting
your weight. Then we’ll get your IV started
and draw any necessary labs. Next, you’ll get any medications
that your surgical team has ordered. At this point, family members or
friends can join you if you’d like. If you didn’t lock up your
valuables at registration, we’ll do that for you now
unless you want your family or friends to hold on to
them for you. Hello, Linda.
Good to see you again. Do you have any questions for
me today? The last thing you’ll do in
pre-op is meet your surgical team who’ll be taking
care of you: your surgeon, anesthesiologist
or nurse anesthetist, and your OR nurse. They’ll go over the surgical
plan and give you an opportunity to ask questions or clarify
issues. Throughout the pre-surgery
process, expect to be asked multiple
times your name, your Kaiser Permanente number,
your date of birth and what procedure you’re
here for. This is an important safety
check for you and for us. [music] Hi, my name is Jamilla Churchill and I’m one of the anesthesia
providers here at Richmond Kaiser Permanente
Medical Center. After pre-op, you’ll be taken
back to the operating room where your surgical team will be
waiting for you. They’ll be wearing caps and
masks to keep your OR suite sterile. It’s normal for the room to
feel cold. This helps with sterility. You’ll be assisted onto the OR
table where you’ll be attached to heart and lung monitors and
stockings that squeeze your legs – these help with circulation. The team will review the consent
with you and with each other. Linda Choy, procedure is
laparoscopic… no site or site markings
necessary… I’m Brygida I’ll be the
circulator. Sequential stockings are on
and activated. I’m Kayla and I’m going to be
your scrub tech today. I’m Jamilla from Anesthesia.
Our plan will be a general…. This is done as a final safety
check and sets expectations for the surgical team. Once we are all in agreement,
the next step is to get you safely off to sleep. I’ll have you take some nice
deep relaxing breaths. This is just oxygen. Family and friends can follow
your progress on the surgery board in the
waiting area. We’ll give them a color-coded
chart so they’ll know how to read the information. When the surgery is finished,
your surgeon will call your family or friends or will talk
to them in the waiting area to give them an update. No problems.
Everything went great. To learn more about the OR,
you can experience our virtual reality video by
clicking on the link on our website. It gives you a bird’s eye view
of what happens in the operating room as your OR team
prepares for your procedure. [music] Hello, my name is
Gabriela Valle-Ramirez and I’m a registered nurse
specializing in patient recovery after anesthesia. After surgery, you’ll be brought
into the recovery area. As you wake up, I’ll closely
monitor your vital signs and pain level. It’s our goal to keep your pain
at a comfortable level while maintaining your safety. On average, most patients spend
about an hour to an hour and a half in recovery. When you’re ready to go home,
I’ll give you and your designated caretaker your
discharge instructions. If you’re staying the night
with us, you’ll be transferred to your
hospital room from here. You might be forgetful
in recovery, so key information will be
communicated a few times to you and to any family members or
caregivers who are there with you. The pain medication, mom, you’re
going to give it every 4 hours. We hope this video has helped
you to feel prepared and reassured about your upcoming
surgical procedure. If you have any additional
questions, don’t hesitate to ask any member
of our staff or give us a call. Here at the Kaiser Permanente
Richmond Medical Center, we’re working together to make
your surgical experience with us a positive one. We’re all looking forward to
taking excellent care of you so you can get back to doing the
things your enjoy…and thrive. Thank you.

4 thoughts on “Welcome to Your Kaiser Permanente Surgical Experience – Richmond Medical Center | Kaiser Permanente

  1. Very reassuring video. I’ve had many surgeries (primarily ENT) and I’ve never walked to the OR and the gowns always had short sleeves.

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