Video, On Demand – UC Irvine Medical Center

>>We have a new interpreter service here
that is amazing. It’s a new technology, so we can talk right here in the room with our
interpreter. I wanted to see if you would be comfortable with that.>>Patient Relations & Interpreter Services
at the University of California, Irvine Medical Center is piloting a new program, where we
are bringing interpreters into the patient’s room without actually bringing them into the
room. We are using advances in technology to bring a virtual interpreter at bedside.
We bring a computer on wheels in the room with the patient and the physician. The interpreter
is in a remote location of the hospital, while still being at the bedside for the patient
to see.>>When it comes to the patient being able
to see the physical interpreter, you feel this weight lifted from their shoulders and
they’re like, “Oh good, I have an interpreter.”>>We have in-person interpreters, but we
have found that it may take up to 15 minutes for one of our interpreters to travel from
a physician practice group to the actual bedside in the hospital.>>Sometimes our services are delayed for
the extreme amount of calls that we have. So, the video interpreter, what it’s wanting
to do is to pretty much enable the patient get the interpreter services immediately.>>We also want to diminish and eliminate
the use of family members providing the medical information to the patient.>>Families cannot interpret for patients
because first of all they are not certified; they are not trained in the medical field.
So sometimes it is easy for them to skip a word or get themselves involved. Emotionally
involved into the case rather than a professional interpreter, a certified medical interpreter,
just delivers the message clear and simple, like the doctor wants you to say it. So it
is precise what we do.>>Would you like me to do it right now?>>Yeah, go ahead and try just one deep breath
in.>>The whole purpose of us introducing the
video conferencing to the patient is to serve them better. Limited English patients have
a big problem that they do not understand the language. For us to introduce a brand
new technology to them that is going to make their understanding of the medical treatment
better, that’s great for us.>>By providing the service, we can be sure
that we are going to minimize safety risks and bring about continuity of care.

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