Thomas Jefferson University Hospital: smart hospital rooms improve quality of patient care

Even though it’s a lifesaver, the hospital can be overwhelming place. The patients and their families, their kinda
stressed out or have medical problems and are worried and anxious so you feel horrible
when you go with the patient in room 18 when the patient in room 20 has a need
Imagine if your hospital room could respond to that need with ears to listen
Patient: “When can my family visit on a Sunday?” with a voice to answer
Machine: “Visiting hours are from 11:00 AM to 8:00 PM”
and the ability to make your stay a little easier
Machine:” I am playing some ocean sounds for you” [ocean waves crashing]
Dr.Hollander: “If we can help the patient in room 20 without leaving room 18 while that
person is having a heart attack, that’s why I went in to medicine”
Welcome to the Cognitive environment of care, powered by IBM’s Watson IoT
Report: How is this system designed around the patient’s needs? Amit Fisher: We tried to focus on the type
of things that are most common. I think that you might do several times a
day. And things that nurses today spend about 5-10%
of their time just taking care of stuff that has nothing to do with care. To change the temperature, changing the lights,
changing the TV channels, asking questions about the cafeteria. Now, we can automate the whole thing”
Reporter: This system wasn’t just created by engineers. It required the input of doctors here at Jefferson,
who are working with patients everyday. In fact, we can learn a little bit about our
doctor before we meet him. Reporter: ” Tell me about Dr. Hollander”
Machine: “Dr. Judd Hollander graduated from New York University School of Medicine in
1986, and he is board certified in Emergency Medicine and Internal Medicine.” Reporter: “So you as a doctor can be seeing
dozens of patients in a single day. How will a system like this affect your day?” Dr. Hollander: ” Well I’m an emergency physician,
so I work in the area where there’s patients and rooms all around me. They all have questions. I can’t tell you the number of times a day
I see a patient limp out of a room and they want to know when lunch is coming. If we could get them the answers without them
having to come out and search for someone to answer the question, it’s a win for everyone”
This new system is being tested out at Thomas Jefferson University Hospital and Jefferson
Health in Downtown Philadelphia. It’s one of the cities busiest and best. Neil Gomes: Too often, we in hospitals focus
too much on clinical aspects. We absolutely want to do that; That’s our
primary goal. But while they are with us, they are very
very troubled state of mind, right. Sometimes, this is the last time of their
life. So any kinds of anxiety can be fused while
they are with us. About their care, About simple things like
even the temperature in the room. We want to do that. Patrick Pena: People are used to having their
smart phone. They’re used to having access to Google. They’re used to information on the fly. We wanted to come up with a solution that
would make Jefferson’s information available to the patients that easy. Reporter: The part of this system is a JBL
smart speaker, created by Harmon International. It’s designed with a set of ears that can
pick up voices anywhere in the room. Kevin Hague: Unlike maybe a cell phone, what
we’ve done is we’ve seamlessly bridged that gap where you can talk from anywhere in the
room. So that doctors, nurses, patients, patients
families can utilize this same system. Reporter: What do you think the cognitive
environment of care can do for patients in the future? Nel Gomes: It could be stupendous. Right? It’s just scratching the surface here. By engaging in journey’s like this, we are
understanding the technology, understanding how to train a cognitive/AI engine like Watson
so that then we can move to the next steps where we can really really have cognitive
technologies interacting with patients. Bret Greenstein: I would like to think that
every hospital room you go in could be connected. It is going to work with your hospital records
and hospital systems working with the things in the room, being able to support the patients
when they come into an environment. They are comfortable, and they never have
to wonder “is somebody listening? Does somebody care? Is someone taking care of me? Reporter: Can I come visit tomorrow morning?” Machine: Visiting hours for tomorrow morning
are from 11:00 AM to 8:00 PM Reporter: Well, there you have it.

2 thoughts on “Thomas Jefferson University Hospital: smart hospital rooms improve quality of patient care

  1. Interesting I just spent a month in hospital with cardiac problem, and was pushed around in a wheelchair, 10 plus times, to go to different examinations, and had to wait 10 mins or so for a porter …I thought this at the time, an autonomous wheel chair that also monitored my health, and delivered me saving time checking me out when I arrived ….

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