Sunday Business Page: St. Clair Hospital 10/13


GOOD MORNING. I’M JON DELANO. WELCOME TO ANOTHER SPECIAL SEGMENT OF THE SUNDAY BUSINESS PAGE. SAINT CLAIR HOSPITAL IN THE SOUTH HILLS RECENTLY RECEIVED A DESIGNATION AS ONE OF THE MOST WIRED HOSPITALS WHAT DOES THAT MEAN AND HOW DOES THAT BENEFIT PATIENTS? TO HELP ANSWER THAT AND THE DISCUSS OTHER COMMITMENTS AT THIS HOSPITAL WE ARE SO PLEASED TO WELCOME DR. JOHN SULLIVAN, THE HOSPITAL’S CHIEF MEDICAL DIRECTOR. WELCOME TO THE SHOW. THANK YOU. NICE TO BE ON AGAIN. YOU ARE THE MOST WIRED HOSPITAL. WHAT DOES THAT MEAN? FROM A PATIENT STANDPOINT USUALLY YOU WANT MORE TOUCH, MORE HUMAN INTERACTION WHAT I THINK PATIENTS RECOGNIZE IS A CERTAINLY WANT THEIR INFORMATION SHARED THEY WANT IT ALL IN THE SAME PLACE ON ANY INTERACTION IN HEALTHCARE. PART OF THAT IS LEVERAGING TECHNOLOGY TO BRING IT IN FRONT OF THE PROVIDERS. DOES THIS MEAN YOU HAVE THE MOST UP-TO-DATE INFORMATION ABOUT A PATIENT’S CONDITION AVAILABLE TO OTHERS WHO ARE IN ON THE PATIENT’S CARE? THAT’S PART OF IT BUT SOME OF IT IS ALSO PROVIDING RECOMMENDATIONS. PRACTICING MEDICINE ON THE 21st CENTURY NO ONE KNOWS EVERYTHING. YOU CERTAINLY WANT TO KNOW ABOUT CERTAIN DRUG INTERACTIONS YOU MAY NOT KNOW ABOVE YOU ALSO WANT THAT TO IMPROVE PATIENT SAFETY. ONE PHYSICIAN ALWAYS KNOWS WHAT MEDICATIONS THE OTHER PRESCRIBING AND THE LIKE. THAT SEEMS PRETTY STRAIGHTFORWARD. WHAT MAKES THE MOST WIRED IT DESIGNATION SOMETHING UNIQUE AND SPECIAL? I HAVE TO GIVE CREDIT TO OUR TECHNOLOGY TEAM. HONESTLY, WE ALL HAVE ELECTRONIC HEALTH RECORDS WHICH HAVE THEIR PLUSES AND MINUSES. THE TEAM THAT CUSTOMIZES IT TO MAKE THE EXPERIENCE REALLY EFFICIENT AND REALLY ADVANTAGEOUS FOR THE PROVIDERS AND WORKING TO CUSTOMIZE IT IS WHAT MAKES THE DIFFERENCE AT SAINT CLAIR. SAINT CLAIR IS REALLY UNDERGOING SOME MAJOR CHANGES. YOU HAVE A BUILDING PROJECT GOING ON OUT THERE. WHERE ARE WE IN ALL OF THAT AND WHEN IS THAT GOING TO BE FOR THE FOLKS IN THE SOUTH HILLS? IT IS THE BIGGEST BUILDING PROJECT IN OUR INSTITUTIONS HISTORY. IT IS MOVING ALONG AT THE APPROPRIATE PACE. IT IS IN RESPONSE TO PROFOUND INCREASES IN OUR OUTPATIENT VOLUME. IS GOING TO BE AN OUTPATIENT CENTER AND IT WILL BE OPENING IN EARLY 2021. SO YOU HAVE ANOTHER YEAR OR SO TO GO BEFORE THAT HAPPENS. WHAT IS IT GOING TO PROVIDE? YOU SAY IT’S BASICALLY OUTPATIENT WORK, SO FOLKS COME IN FOR SCREENINGS AND THINGS LIKE THAT? YES. CURRENTLY MUCH OF OUR OUTPATIENT EXPERIENCE IS SPREAD THROUGHOUT OUR CAMPUS. WE WANT IT TO BE IN ONE PLACE PATIENT CENTERED. A PATIENT CAN PULL UP TO THE FRONT DOOR AND GET ALL OF THEIR SERVICES IN ONE PLACE RATHER THAN GOING TO DIFFERENT PARTS OF OUR INSTITUTION GET BLOOD WORK. KIND OF A ONE STOP SHOP FOR MEDICAL CARE. ONE LAST QUESTION AS WE COME TO THE END. I LOVE THE FACT THAT YOU ARE AN INDEPENDENT HOSPITAL. THAT MEANS ANYBODY WITHIN THE INSURANCE CAN COME USE YOU? THAT HAS ALWAYS BEEN THE CASE. IT REMAINS THE CASE THAT’S GREAT. THANK YOU SO MUCH FOR SHARING WITH US TODAY. WE REALLY APPRECIATE IT THANK YOU FOR JOINING US ON THIS EDITION OF THE SUNDAY BUSINESS PAGE PLEASE WRITE TO ME IF YOU HAVE A SUGGESTION FOR A GUESS

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