Patient Safety at The Johns Hopkins Hospital


[MUSIC]>>Welcome to the Johns Hopkins
Hospital. Where our commitment to your safety is
part of our commitment to excellence. We’re dedicated to providing the highest
level of healthcare and we want the time that you spend here to be as safe
as possible. But we need you to be involved. We’re asking you to partner with us to
ensure your safety. That means we need you to ask questions,
provide accurate information, speak up if you have concerns, and follow the plans
that are intended to get you well. Patients who are more involved with their
care tend to do better and stay safer. By working together as health care
partners with physicians, nurses, and other
hospital staff, you can lower your risk of injury, and help to
make your hospital stay a safer one. [MUSIC]>>For our patients and their family
members, there’s nothing more important than to ask
questions. That means asking about the medications
that you’re being given. About their purpose, and about side
effects. If you don’t recognize a medication that
you’re being asked to take, verify that it’s for
you. Ask about medical tests that you’ll be undergoing, be informed about your
treatments. And ask when the treatments will be given,
and what they’re for.>>This is a, wonderful hospital, it’s
a wonderful institution, it’s very large. And it is a teaching hospital, so our
patients become they can become very intimidated when there’s a
group of people that come in. And they don’t know who they are, and they
don’t know what their roles are, so we do
encourage our patients to ask questions, to participate
in their care, and to help us help them be better providers
for their care.>>In the beginning I might have felt a little nervous to ask a question, but once
I started asking questions everybody was very
helpful and, and I felt very relaxed knowing what was
happening with my son. If I didn’t understand, I, I could ask the doctors or the nurses and they would take
the time to answer my questions, and to help me
understand and make me feel better about what was
going on.>>We know that hospitals can be intimidating, and yes sometimes even
scary. So please, if you have any questions,
bring them to our immediate attention. Our nurses, doctors and staff are here for
you. And we are committed to seeing that you’re comfortable and that all of your questions
are answered. In addition to asking questions, for our
patients and their family members, it is also critically
important to provide accurate information. It’s a vital step in forming a
partnership. This means information about your medical
history, your medical issues, and all the medications that you’re currently
taking, including over the counter medications and
herbals. It’s important for us to consider the
medications that you’re taking at home, to insure that they
will not interfere with the meds that you may
be prescribed as part of your treatment while
in the hospital. And after you’re discharged.>>Whether it’s the medications, I’m
taking or going over my medical history I ask
questions. The nurses ask questions. The doctors ask questions. It’s all very encouraged. It’s a positive give and take. And you get the sense that no detail is
going to be unaccounted for, we’re all working
together as a team.>>Being as though my Dad is an elderly
patient here sometimes he forgets things. So it’s very helpful for him, and the
staff, the doctors and nurses here at Hopkins to get input from me regarding his medical history, his medications
allergies, and so forth. And the nurses and doctors they always
encourage me to ask questions. Anything that I would want to ask or want
to know, I have no problem in asking. [MUSIC]>>When you’re admitted to the
hospital, you’ll be given an ID bracelet that you must wear at all
times. The bracelet contains your name, medical
record number, and your date of birth. If you note any mistakes or errors, report
them right away to your nurse, and be sure all staff check your ID bracelet before
beginning any procedure or before you are given any
medication. Also, if your bracelet should fall off for
any reason, ask for a new one immediately. [MUSIC] Speak Up. In building a healthcare partnership it’s
what we want you to do. If you think you’re being given the wrong
medication, or if something doesn’t seem quite right,
speak up. Let the doctors and nurses know. We want your questions. We expect your questions. During your stay, we encourage you to
bring any concern about your care and safety to our
attention. It is important for you to notify the
manager of the unit, or your physician, of those
concerns. Here at Johns Hopkins, and in fact at all
hospitals, the goal is to get you well, keep you well, and
keep you safe. There are endless ways to accomplish
these, goals but one thing is certain. We all need to work together.>>When a patient talks to me about
their concerns and their feelings, it allows me to do my
job better.>>When my husband was a patient at Hopkins following bypass surgery, I was
very aware that I was able to get clear answers
from both the doctors, from the nurses. Everyone encouraged me and supported me in
this period of time. And that enabled me to feel better about
the care I was going to give my husband.>>And it really was a partnership. [MUSIC]>>Keeping germ levels to a minimum is
something that all hospitals must work toward, and we need and want you
to help prevent infections. The simplest way to do this, is by washing
your hands. And even though every member of our
patient care staff washes their hands, or puts on clean
gloves before examining you, or giving you your
medications, if you have any concerns, do not hesitate to
remind them. And remind your family and friends to wash
their hands. We want to protect you and your family,
inside and outside the hospital.>>I truly believe that patients and their families are their best advocates
for healthcare. It’s so important for patients to be
involved in the whole process and feel empowered to
ask questions. I love it when my patients ask me questions, even down to whether I’ve
washed my hands. I think it shows that they’re committed to
this partnership between patients, families,
and their health care providers. [MUSIC] As a patient at the Johns Hopkins
hospital, you’re at the center of a healthcare
partnership. So do speak up. Ask questions, and be involved. And as we work with you, we need you to
work with us. Do not take medicines that you brought
into the hospital from home, unless told to do so by your doctor, or a member
of your care team. Because the hospital is an unfamiliar
place, and most falls occur when patients try to get out
of bed on their own, if you need assistance, call
for help before you get out of bed for any
reason. Make sure the nurse call button on your
bed works, is within reach, and that you know how to
use it. Make sure there’s adequate light to see. Keep your eyeglasses within reach. And wear slippers with rubber souls to
prevent slipping.>>The doctors, nurses, and staff, they
really do listen. Now, as patients, there are definitely
things that they need us to do. The bottom line of it is, that we’re all
working together towards the same thing. [MUSIC] At the Johns Hopkins hospital, your health
and your safety are our primary concerns. But we need your help as we all work
together. As healthcare partners, we can make you
safer, while working to make you better. [MUSIC]

1 thought on “Patient Safety at The Johns Hopkins Hospital

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