Patient Safety and Clinical Competency Center

(Narrator) As one of New York’s largest teaching hospitals and the only academic health sciences center in the region, Albany Medical Center is on the leading edge of teaching, medical research and patient care. With an increased emphasis on patient safety across the health care field Albany Med has responded by embracing the best practices and the latest technologies for both students and practicing health care professionals. In 2011, Albany Medical Center launched The Patient Safety and Clinical Competency Center. Bringing together the hospital’s diverse resources into a comprehensive, state of the art simulation and training facility. The overall goal for the design and development of The Patient Safety and Clinical Competency Center was to develop a venue that would provide cutting edge technology that we could incorporate in the curriculum of medical school for the training of our future physicians. The Patient’s Safety and Clinical Competency Center will improve patient care through out the region by ensuring that those clinical providers have been schooled and educated, and have demonstrated competency by deliberate practice. (Narrator) Every aspect of the center is designed to improve patient’s safety through a wide range of realistic training scenarios and simulations. At the facility, students practice using state of the art mannequins. The mannequins have life like features including real tears, dilating pupils, heart and lung sounds and wireless real-time responses to drug treatment and procedures. The 12,000 square foot center is also equipped with live-video monitoring. Each simulation is captured and archived on the center server for later review by faculty. The center also allows students to practice being part of a multi-disciplinary medical team, a key aspect of preparing for work in a hospital. Medical care in future will be a team approach between physicians and nurses, social workers and others and a patient. The clinical skills laboratory setting allows us to have students practice working together. (Narrator) The center is designed to create scenarios that combine actor role playing, mannequins and other training modalities customized for each simulation. This flexibility and the comprehensive nature of the center provide robust and realistic training experiences. This multi-bay procedure room can be divided into an operating room, an intensive care unit and a trauma center or it can be opened up for large scale emergency preparedness exercises. The center’s sophisticated task training room, provides access to a wide range of training tools, including a virtual reality trainer. Using this remarkable device that is equipped with 3D haptic technology. Users feel as if they are actually performing procedures, like inserting an IV catheter or tracheotomy. The task training room is also equipped so students can practice endoscopy, coronary angiography, senography, pelvic exams, spinal taps and robotic surgery. In a standardized patient setting we can have people train to play different roles and give people feedback about the way it felt about the ways they could approach one another. (Narrator) Students hone their skills in bedside manner through these encounters which are fully monitored by the center’s audio and video system. After an encounter, the patient provides feedback to the student. Later, students debrief with faculty reviewing the video and critiquing their performance. The faculty will review tapes and they can show the students where they could’ve put more empathy into a statement or how to give more compassion or take less notes. They learn a huge amount by watching themselves. The students will always get feedback from the standardized patients. The standardized patients also write comments and we always give the students the comments from the standardized patients. It is very beneficial to get feedback from the standardized patients and the faculty. Also, the patient can tell you what you missed, what to look for next time and how to interact with the patient more efficiently and empathetically. (Narrator) Clearly the Patient Safety and Clinical Competency Center is a tremendous asset for Albany Med students and residents but it was also created as a regional resource for practicing healthcare professionals. The center is very useful in helping us to train and educate the pre-hospital level of care that our patients often need. So we can have EMTs and other healthcare providers learn the clinical skills necessary to transport somebody from the field to the hospital and learn to effectively communicate with physicians and others at the medical center. Organized medicine is moving in a direction that every physician will be monitored for the whole length of their career. Albany Medical College is one of five centers in the United States that assesses physicians. In order to maintain their licenses or their certifications they will have to demonstrate the quality of their patient care, their knowledge base of patient care and they will have to demonstrate that they can actually do certain procedures in order to provide services to patients. (Narrator) As simulation technologies and industry standards advance in the future, the center is poised to continue expanding and updating it’s offerings to ensure Albany Medical College students have access to the most cutting edge simulation training available anywhere. The Patient Safety and Clinical Competency Center will give us an advantage when it comes to new technologies that are happening in medicine around the country and around the world. We’ll be able to bring those technological advancements into a simulated environment first so that we have an opportunity to fully test them understand their boundaries understand their implications for patient care and help us incorporate those in the care of our patients at the bedside. (Narrator) This commitment to excellence will ensure that the Patient Safety and Clinical Competency Center will remain a critical part of supporting the outstanding education and community service that are at the heart of Albany Medical Center’s mission. For more information, visit us at

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