Medical Scribes Improve Doctor-Patient Interaction


THAT’S A COMMON COMPLAINT. DR. MAX GOMEZ SHOWS US HOW BRINGING A SCRIBE INTO THE ROOM IS HELPING. Reporter: DOCTORS ARE PUSHED TO SEE MANY MORE PATIENTS AND SPEND MUCH OF THAT TIME ENTERING ELECTRONIC HEALTH RECORDS ON THE COMPUTER. ENTER A NEW MEDICAL PROFESSIONAL, THE MEDICAL SCRIBE. DOES THIS PATIENT COMPLAINT SOUNDS FAMILIAR. HE TAKES NOTES, TALKS TO ME FOR FIVE MINUTES AND THEN HE IS GONE. THIS IS MY MEDICAL SCRIBE. Reporter: TODAY THIS WOMAN’S MEDICAL EXPERIENCE IS GOING TO BE VERY DIFFERENT. THE MEDICAL TECHNICIAN CUT HERSELF ON A PIECE OF EQUIPMENT AND IS IN THE EMERGENCY ROOM AT NEW YORK- PRESBYTERIAN WEILL CORNELL WITH A DOCTOR AND MEDICAL SCRIBE. LINEAR LACERATION TO THE RIGHT SECOND DIGIT. Reporter: AS EMERGENCY PHYSICIAN DR. SHARMA EXAMINES HER, ALL THE INFORMATION IS ENTERED INTO A ELECTRONIC MEDICAL RECORD BY THIS MEDICAL SCRIBE AN INNOVATION THAT ALLOWS A DOCTOR TO HAVE A FACE- TO-FACE INTERACTION WITH THE PATIENT. YOU DO GET A LOT OF NONVERBAL CUES FROM PATIENTS AND YOU WILL KNOW IF THEY HAVE CONCERNS, IF THEY UNDERSTAND WHAT YOU’RE TALKING ABOUT OR IF THEY ARE HAVING PAIN OR SOMETHING TO THAT EXTENT. Reporter: YOU MIGHT MISS THAT IF YOU’RE NOT LOOKING AT THEM. Reporter: SHE WORKS FOR SCRIBE AMERICA A NATIONAL COMPANY PROVIDING MEDICAL SCRIBES TO HOSPITALS AND PHYSICIANS BUT ONLY AFTER EXTENSIVE TRAINING. THEY ARE TRAINED IN PHYSIOLOGY, DOCUMENTATION, CODING AND BILLING AND, OF COURSE, HIPAA TO MAKE SURE THAT WE ARE KEEPING PATIENT CONFIDENTIALITY. Reporter: MEDICAL SCRIBES ALLOW DOCTORS TO SPEND MORE TIMES WITH THEIR PATIENTS IMPROVING PATIENT SATISFACTION AND REDUCE PHYSICIAN BURNOUT. A STUDY REVEALED AN UNEXPECTED BENEFIT. FOR A TEACHING PERSPECTIVE IT FREES UP THE DOCTORS TO PROVIDE MORE BEDSIDE TEACHING TO OUR RESIDENTS AND TRAINEES. Reporter: SOME PATIENTS ARE APPREHENSIVE TALKING ABOUT PRIVATE MEDICAL INFORMATION IN FRONT OF A THIRD PERSON BUT DR. SHARMA SAYS ONCE HE EXPLAINS THAT THE SCRIBE IT BOUND BY CONFIDENTIALITY REGULATIONS AND THIS ALLOWS HIM TO SPEND MORE TIME WITH THEM, THEY ALMOST ALWAYS CONSENT TO HAVE THE PERSON IN THE ROOM. I LIKE THAT THIS ADVANCEMENT HAS A HUMAN INVOLVED RATHER THAN A MACHINE. EXACTLY. ACTUALLY BRINGS THE HUMAN INTERACTION BACK INTO THE PATIENT DOCTOR RELATIONSHIP. IT’S A LOT BETTER. THE PRESSURE ON DOCTORS IS SO STRONG NOW WITH ALL THOSE PATIENTS HAVING TO MOVE THROUGH QUICKLY. IT HELPS. THEY DON’T LIKE SPENDING

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