GFI LanGuard | Customer testimonial | Bayview Medical Clinic


My Name Is Rob Carruthers. I am a family
practice physician in Nanaimo BC. I working in a three physician clinic. We have about 3,700
patients. When we opened the clinic had are brand new computers, brand new Windows Operating
System and brand new software and I didn’t really pay much attention to the network
after that. If something broke we have the IT guys come and fix it and about a year ago I thought it’s been quite a while since I’ve done
any kind of auditor survey of our software so I thought maybe I’ll use GFI LanGuard
and get their free version for 30 days and do a tune up. So after I did my tune up and found that Windows update was turned off completely on several computers, virus scanning wasn’t working at all on several computers, many of the virus scanning databases
weren’t up to date, all sorts of software that interacts with the internet was completely out of date. So I worked for the 30 days and at the end of the 30 days the task was still not done and I thought I’ll just pay the small amount that takes to get one year of ongoing support. Security updates occur very frequently
with Windows, they occur very frequently with a lot of other products we use to
access the internet and if those aren’t up to date in fact we
can’t sometimes use those programs so updating the software actually allows us
to be confident that when we do need a particular program it will work because it’s up to date. I’m able to look after all twelve workstations with minimal amount of time
which has now dropped down to basically a few minutes a week. The economic benefit
is mainly time so my time is worth a fair bit and if I contracted out patch management and vulnerability management to an IT company, I think you’ll be paying a $150 an hour. and if patches and updates are coming out every two to four weeks, somebody is in your office every two to four weeks that would be very expensive so in practical terms if you don’t find another way to do this, it becomes almost unaffordable. It’s a well-designed program, it’s easy to use. Microsoft Word is hard to use but
this is probably easier in some ways than Microsoft Word. A non-technical person, someone familiar with PCs but not an IT professional can install
it, they can run it. It does most of the work in the background. You install the console
on one PC, agents, small programs are installed on the other computers. The agents report back to the console as to the
status of each workstation. You can review the status from the console, and then you can implement fixes from the
console, the agents will implement the fixes and they will do it at a time that
you designate so you can say: oh I would like Java updated on the 6
workstations that are currently not up to date. Scheduled out for 1 a.m. and the next day those will all be updated when you
check your console the morning they are all fine again. We have very very highly confidential data
patient medical records or I think about as confidential as people can imagine. It’s as
important as making records. It is our responsibility as physicians to
protect that data. Employees basically don’t see any of the maintenance being
done. It is always being done after hours and on weekends occasionally but
for the most part it’s just after hours so the security updating is invisible. There were hundreds of vulnerabilities on our network before I implemented LanGuard now there are zero known vulnerabilities. that’s as good as LanGuard is.

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